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House Rules

House Rules | Bougainvillea Homestay

House Rules & Policies

Bougainvillea Homestay | Official Regulations & Guest Conduct Guidelines

IMPORTANT: By booking and checking into Bougainvillea Homestay, you acknowledge that you have read, understood, and agree to comply with all house rules, policies, and regulations outlined in this document. Non-compliance may result in immediate eviction without refund and/or legal action.

Noise & Conduct

  • Complete silence must be maintained after 11:00 PM until 7:00 AM
  • Abusive language, aggressive behavior, or inappropriate conduct is strictly prohibited
  • Television, music, and conversations must be kept at considerate levels
  • Do not disturb other guests with noise, music, or loud conversations

Substance & Safety

  • No drugs, illegal substances, or narcotics allowed on premises
  • No smoking or vaping inside rooms - designated areas only
  • No food or beverages inside bedrooms (dining areas provided)
  • No vomiting, excessive drinking, or intoxication in public areas

Age & Access Control

  • Children below 10 years are not permitted
  • Government officials must present proper identification and permission for inspection
  • Elderly guests must be accompanied by a capable caretaker
  • Visitors must register at reception and depart by 10:00 PM

Property & Liability

  • Parking area - vehicles and contents at owner's risk
  • We are not responsible for theft, loss, or damage to personal belongings
  • Guests are financially responsible for any damages to property
  • Room keys must be returned at checkout - ₹2000 charge for lost keys

Outdoor Areas

  • No drinking, smoking, or vaping in garden areas
  • No alcohol consumption near swimming pool
  • Pool hours: 7:00 AM to 8:00 PM only
  • No glassware in pool area - plastic containers only

General Conduct

  • Respect other guests' privacy and peace
  • No problem-making or confrontational behavior tolerated
  • Maintain decorum in all common areas
  • Follow staff instructions promptly and respectfully

Comprehensive House Regulations

100+ Detailed Rules & Policies for Guest Safety and Property Protection

Check-in/Check-out

  • Check-in time: 2:00 PM | Check-out time: 11:00 AM
  • Late check-out subject to 50% room charge (subject to availability)
  • Early check-in before 10:00 AM charged at 100% room rate
  • Valid government photo ID mandatory for all guests
  • Foreign nationals must provide passport and visa copies
  • Room allocation at management's discretion
  • No refunds for early departure

Payment & Charges

  • Full payment required at check-in for walk-in guests
  • Credit card pre-authorization required for incidentals
  • Additional guest charge: ₹1500 per person per night
  • Extra bed charge: ₹2000 per night
  • Laundry charges as per tariff card
  • Room service charges: 15% service charge + applicable taxes
  • All prices in INR, inclusive of taxes unless specified

Room Usage Policies

  • Maximum occupancy strictly enforced
  • No cooking or heating appliances in rooms
  • No pets allowed in rooms
  • Room changes subject to ₹1000 administrative fee
  • Housekeeping service: 10:00 AM - 6:00 PM
  • Do Not Disturb sign respected for 4 hours maximum
  • Room inventory checked upon departure

Food & Beverage

  • Outside food not permitted in dining areas
  • Room dining service until 10:00 PM
  • Special dietary requests: 4 hours advance notice required
  • Food wastage charge: 50% of item cost
  • Mini-bar consumption charged at premium rates
  • Birthday/celebration cakes: ₹500 cutting fee
  • Outside alcohol consumption in room: ₹2000 corkage fee

Safety & Security

  • Fire exits must remain unobstructed at all times
  • No candles, incense, or open flames in rooms
  • Emergency evacuation procedures in room directory
  • Suspicious activity must be reported immediately
  • Safe deposit boxes available at reception
  • No firearms or weapons permitted
  • Security deposit: ₹5000 for event bookings

Property Damage

  • Damage to property charged at replacement cost + 25%
  • Stained linen/bedding: ₹3000 replacement charge
  • Broken glass/mirrors: Actual cost + ₹1000 labor
  • Smoke damage to room: ₹15000 deep cleaning fee
  • Graffiti/vandalism: ₹25000 minimum charge
  • Lost remote controls: ₹2000 each
  • Damaged furniture: Actual cost + 30% administrative fee

Health & Hygiene

  • Guests with contagious illnesses must inform management
  • Pool hygiene: Shower before entering
  • No spitting in any area of property
  • Used sanitary products must be properly disposed
  • Towels for pool use only - not for beach/mud
  • Medical emergencies: Inform reception immediately
  • First aid kit available at reception

Technology & Internet

  • Wi-Fi: Fair usage policy applies
  • No illegal downloads or torrenting
  • Bandwidth intensive activities restricted
  • Personal routers/hotspots not permitted
  • IT support available 9:00 AM - 9:00 PM
  • Charging cables available at reception with deposit
  • VPN usage must comply with Indian laws

Environmental Policies

  • Lights/AC must be switched off when leaving room
  • Water conservation practiced - report leaks immediately
  • Single-use plastic minimized
  • Separate waste disposal bins provided
  • Organic waste composting encouraged
  • Towels changed every 3 days unless requested
  • Local, sustainable products prioritized

Legal Policies & Liability Clauses

Comprehensive Legal Framework Governing Guest Stay

1. Liability Limitation

Bougainvillea Homestay shall not be liable for any loss, damage, theft, or injury to persons or property however caused. Guests use facilities at their own risk. Maximum liability limited to room charges paid.

2. Force Majeure

No liability for cancellation/delay due to natural disasters, political unrest, strikes, epidemics, government actions, or any circumstances beyond our control.

3. Right to Refuse Service

Management reserves right to refuse admission/evict any person without refund for violation of rules, intoxication, disorderly conduct, or any reason deemed appropriate.

4. Privacy Policy

Guest information collected per Indian government regulations. CCTV surveillance in public areas. Data retained for 5 years as per legal requirements.

5. Jurisdiction

All disputes subject to jurisdiction of courts in Chikkamagaluru, Karnataka. Indian laws apply.

6. Insurance

Guests advised to carry personal travel insurance. Property insurance does not cover guest belongings.

7. Photographic Rights

Management reserves right to use photographs/videos of public areas for promotional purposes. Guest privacy respected in private areas.

8. Contractual Agreement

Booking constitutes acceptance of all terms. Electronic acceptance valid as original.

9. Amendment Rights

Rules subject to change without prior notice. Current version always applicable.

10. Severability

If any clause deemed invalid, remaining clauses remain in full force.

Additional Operational Policies

Complete Operational Framework for Seamless Hospitality Experience

Guest Services

  • Concierge service: 7:00 AM - 10:00 PM
  • Tour arrangements: 24-hour advance booking
  • Transportation: Book 2 hours in advance
  • Medical assistance: Basic first aid only
  • Luggage storage: Free for 4 hours post check-out
  • Currency exchange: Not available on premises
  • Business center: Limited hours, prior booking

Event Policies

  • Events: Written permission required
  • External decorators: ₹5000 security deposit
  • Music restrictions: No loud music after 10:00 PM
  • Catering: In-house catering mandatory
  • Event timings: 10:00 AM - 10:00 PM only
  • Guest limit: Maximum 50 persons
  • Clean-up: ₹10000 charge if not cleaned

Accessibility

  • Wheelchair accessible rooms: Limited availability
  • Service animals: Prior notification required
  • Medical equipment: Bring own supplies
  • Emergency assistance: Call reception extension 9
  • Elevator: Not available (ground floor only)
  • Special needs: Inform at time of booking
  • Parking: Designated accessible spots

Seasonal Policies

  • Peak season: Minimum 3-night stay
  • Festival periods: Non-refundable bookings
  • Monsoon: Limited outdoor activities
  • Summer: Pool access restrictions may apply
  • Winter: Heating availability as per schedule
  • Holidays: 50% advance payment required
  • Off-season: Special rates may apply

Cancellation Policy

  • 48+ hours notice: Full refund
  • 24-48 hours notice: 50% refund
  • Less than 24 hours: No refund
  • No-show: 100% charge
  • Early departure: No refund
  • Group bookings (5+ rooms): 7-day cancellation
  • Special offers: Non-refundable

Staff Interaction

  • Respectful communication mandatory
  • Tips: At guest discretion only
  • Complaints: Formal process available
  • Feedback: Welcome and encouraged
  • Staff quarters: Restricted access
  • Photography with staff: Permission required
  • Emergency contact: Extension 0 from room

Acknowledgment of House Rules

Bougainvillea Homestay Management

I hereby acknowledge that I have read, understood, and agree to abide by all rules, policies, and regulations stated in this document. I understand that violation may result in immediate eviction without refund and/or legal consequences.

Document Version: 3.2 | Last Updated: December 2025